Terms & Conditions
Our Mail Order office operates Monday-Friday 9.00a.m – 1p.m, 2p.m – 4.30p.m. Out of hours a message can be left on our answer phone (01206) 844008; or Fax (01206) 855371.
Our email address is firstname.lastname@example.org
Prices printed in our catalogue relate to traditional bare rooted plants which can be sent by mail order. Containerised roses are normally more expensive and selection restricted. Container roses are available to be sent out or buy on a cash and carry basis from the nursery late Spring onwards.
All prices include VAT at 20.00%
You may place your order at any time, by completing the order form and posting or faxing it to us. We are also happy to accept orders by phone, fax or through the web site.
Please note we only acknowledge orders on request.
Please keep a record of your order.
With the exception of information being provided to the carrier we do not pass or sell your data onto a third party. We also promise to keep your details safe and secure. We retain details of your order for approximately 4 years. We do hold your address on a Mailing List to enable us to send you our Annual Catalogue. If you do not wish to receive catalogues please tick the box on the front of the order form, or advise us when placing an order by phone, in person or online.
Place your order early and there is less likelihood of a variety being sold out. In the unlikely event that a variety is sold out please complete the substitute item on order form. With the exception of our advertised Collections, you will be contacted when we receive your order if any of your selection is sold out.
If payment is made when placing your order, you may deduct the appropriate discount for roses totalling £80.00 and over when being sent to the delivery address. Sundries and carriage charges are not subject to this discount.
2.5% for orders between £80-£99
5% for orders between £100-£209
7.5% for orders between £210-£329
10% for orders between £330-£449
12.5% for orders over £450
Please make cheques payable to Cants of Colchester Ltd.
We accept MasterCard/Visa and most debit cards. Unless otherwise arranged your account will be debited at the time of ordering. Therefore if a pre-payment discount is available it may be deducted. Goods can be sent to an address other than the cardholder’s, however to enable us to process payment the cardholder’s address must also be provided. In addition to card number and expiry date we need the 3 digit security number from the back of the card. For peace of mind this part of card details will be destroyed once payment has been taken. If a refund is required, please be aware it may take up to 10 working days for it to be received, depending on your bank.
A simplified invoice accompanies unpaid orders, and credit accounts are subject to 10% surcharge after 28 days.
Special terms Channel Islands – Bare-root Only
VAT can be deducted. Most small orders can be sent by post, with postage and packing being charged at cost. If you require a large order or Standard Roses please advise us of your requirements and we will then quote for carriage and packing. Much depends on which Island. To place an order for the Channel Islands please contact us on 01206 844008.
Export Orders – general information
Export orders are not subject to VAT, so prices will be adjusted accordingly. There are however extra costs involved to cover washing the roots completely clean of all soil and when an import permit indicates the cost of treating the plants with insecticide and or fungicides. Carriage and packing is charged at cost after dispatch, please advise method you wish to use Air Mail Post or Air Freight. Carriage costs can be considerable, so do think about combining your order with friends to reduce costs. Export orders are sent from November to end of March.
Payment should be made by Debit/ Credit Card or PayPal. Failing this by a Sterling cheque drawn on a London Bank.
Plants to Customers in the EU
If you are registered for VAT, this may be deducted provided you supply your VAT number when ordering. Whilst we can estimate postage and packing charges the exact cost is normally charged after dispatch. We are not normally able to export Standard Roses.
Export Orders – outside EU
All orders are subject to Ministry Inspection, and the issue of a Health Certificate to accompany the consignment. Regretfully the costs of inspection charges continue to rise. Where possible we assemble several orders for inspection at one time. Whilst we are reluctant to impose the full cost of Health inspection and issue of the certificate itself we regret that the charge will be £70.
We are restricted as to which countries we can export to. We are not able to export to any country which needs a Growing Season Inspection and or a soil test for freedom from Potato Eel worm cysts. You will need to check with your Ministry for conditions and where applicable obtain and Import Permit. Some of the countries we can supply to are Antigua & Barbuda, Dubai, St. Kitts & Nevis and St. Vincent & Grenadines.
All orders for delivery within the UK are subject to carriage and packing charges as follows:
• 1-3 plants of any type excluding Standards £5.50 or
• 4- 9 plants of any type excluding Standards £8.00 or
• 10 and over plants plus orders including all forms of Standard roses £9.50.
Your order will fall into one of the above categories.
A separate supplement of £10 must be added for delivery charge for Standard roses and orders of over 12 plants when delivery is made to Isle of Wight, Northern Ireland, Isle of Man and Scottish Highlands and Isles.