Terms & Conditions
Our Mail Order office operates Monday-Friday 9.00a.m – 1p.m, 2p.m – 4.30p.m. Out of hours a message can be left on our answer phone (01206) 844008; or Fax (01206) 855371.
Our email address is email@example.com
Prices printed in our catalogue relate to traditional bare rooted plants which can be sent by mail order. Containerised roses are normally more expensive and selection restricted. Container roses are available to be sent out or buy on a cash and carry basis from the nursery late Spring onwards.
All prices include VAT at 20.00%
You may place your order at any time, by completing the order form and posting or faxing it to us. We are also happy to accept orders by phone, fax or through the web site.
Please note we only acknowledge orders on request.
Please keep a record of your order.
With the exception of information being provided to the carrier we do not pass or sell your data onto a third party. We also promise to keep your details safe and secure. We retain details of your order for approximately 4 years. We do hold your address on a Mailing List to enable us to send you our Annual Catalogue. If you do not wish to receive catalogues please tick the box on the front of the order form, or advise us when placing an order by phone, in person or online.
Place your order early and there is less likelihood of a variety being sold out. In the unlikely event that a variety is sold out please complete the substitute item on order form. With the exception of our advertised Collections, you will be contacted when we receive your order if any of your selection is sold out.
If payment is made when placing your order, you may deduct the appropriate discount for roses totalling £75.00 and over when being sent to the delivery address. Sundries and carriage charges are not subject to this discount.
2.5% for orders between £75-£99
5% for orders between £100-£199
7.5% for orders between £200-£319
10% for orders between £320-£429
12.5% for orders over £430
Please make cheques payable to Cants of Colchester Ltd.
We accept MasterCard/Visa and most debit cards. Unless otherwise arranged your account will be debited at the time of ordering. Therefore if a pre-payment discount is available it may be deducted. Goods can be sent to an address other than the cardholder’s, however to enable us to process payment the cardholder’s address must also be provided. In addition to card number and expiry date we need the 3 digit security number from the back of the card. For peace of mind this part of card details will be destroyed once payment has been taken.
A simplified invoice accompanies unpaid orders, and credit accounts are subject to 10% surcharge after 28 days.
Special terms Channel Islands
We are unable to supply Standard roses to the Channel Islands. VAT maybe deducted. Postage is charged at cost after dispatch. There is a Handling Charge of £1.50 per order.
Export Orders – general information
To comply with regulations of the various Countries our rose trees undergo a Growing Season Inspection which guarantees that our roses are healthy. We are not normally able to Export Standard Roses. Prices of the roses are as per our catalogue and except by special agreement must be paid in advance. Payment should be made by Credit Card or by a Sterling cheque drawn on a London Bank.
Our Guarantee is not applicable.
Plants to Customers in the EU
If you are Registered for VAT, this maybe deducted provided you supply your VAT number when ordering. We are not able to quote postage costs but will estimate on knowing your requirements. Postal charges are normally charged after dispatch.
Export Orders – outside EU
As regulations vary from Country to Country, contact your Ministry of Agriculture to ascertain regulations and if an Import Permit is required, please forward this with your order. We are unable to export to countries such as Canada which require two Growing Season inspections. All orders are subject to Ministry Inspection, and the issue of a Health Certificate. To keep these costs to a minimum we assemble several orders for inspection at one time. We make a token charge of £55 towards Certificate and Inspection costs. Export orders are not subject to VAT and this will be adjusted and credited towards cost of preparation of plants which normally have to be washed clean of all soil. Carriage and packing is charged at cost after dispatch, please advise method you wish to use Air Mail Post or Air Freight. Carriage costs can be considerable, so do think about combining your order with friends to reduce costs. Export orders are sent from November to end of March, with the exception of those to USA and Bermuda which are sent from late November to end of March.
All orders for delivery within the UK are subject to carriage and packing charges as follows:
• 1-3 plants of any type excluding Standards £5.00 or
• 4- 9 plants of any type excluding Standards £7.50 or
• 10 and over plants plus orders including all forms of Standard roses £9.10.
Your order will fall into one of the above categories.
A separate supplement of £10 must be added for delivery charge for Standard roses and orders of over 12 plants when delivery is made to Isle of Wight, Northern Ireland, Isle of Man and Scottish Highlands and Isles.